Virtually no organization nowadays can afford to ignore customer experience (CX)—for most of us, it’s become a priority in order to survive and thrive. And so it’s important to focus on how to implement different methodologies with increasing success. Much has certainly been said … Read more
As the year draws to an end and many organizations approach the end of a performance cycle, many leaders face questions such as these: How can we do it better next year? What new strategy should we adopt? How can we retain talent? How can … Read more
Many organizations define their strategy, then articulate it in actionable terms by formulating objectives, measures and targets, and may even align their entire workforce via personal performance management forms or personal scorecards. Yet, in spite of all the different elements of strategy execution in place, … Read more